The Problem / The Challenge:
Upon arrival at the Pets Corner concession within the garden centre in Pipps Hill Basildon on Monday morning, Mrs P the store manager noticed a large amount of pet food scattered all over the floor. As she moved towards the shelving, she could see that something had eaten through the large 10 kilo bags of dry pet food. It was once she went to move the bags off the shelving to clear up that she knew what had caused it as she screamed when a mouse run across her foot. It was quickly apparent due to the scale of the mess that there was likely to be more than one mouse.
With the store due to open within an hour and customers wanting to enter the store, it was obvious that the situation needed to be dealt with so Mrs P phoned her head office immediately for help. It was then that Mr M from Pets Corner head office gave me a call and we arranged an urgent visit.
The Pest2Kill Solution:
We understood that it was imperative to attend the site immediately, as the problem needed to be dealt with prior to the customers arrival, so an emergency visit was arranged. Within 30 minutes of the initial call we attended the Pets Corner in Pipps Hill Basildon and it was immediately apparent that this was a larger infestation than they had first thought. It was going to need an intensive 5-day programme to treat the mice infestation and make the shop safe once again.
With the store just having just under gone a very expensive refit, it was imperative to the client to carry out the works with minimum disruption to the staff and customers. To accommodate this our technicians worked outside the stores opening hours, making very early morning visits each day to treat and bring the infestation under control and to ensure no customers were exposed to the situation. Once the initial 5-day intense monitoring programme was completed the store was once again mice free.
“Thank you so much for your quick and efficient response to the mice infestation within our store. Our store is open to our clients 7 days a week and so it was very important to our business to get rid of the mice as soon as possible. This was excellent service, very effective, the guys were very friendly in a difficult situation. Very informative and rid us of our problem.
We had a serious mouse problem that was treated with boards and traps and we now are mouse free. You were very accommodating with your visits; had a friendly manner and very competitive pricing and we’ll be keeping your contact information should we ever have any such pest control problems again.”